FAQ

Please find our shipping policy Click Here

For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.

The estimated time of delivery is within 3-5 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.

Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.

We use FedEx, Blue Dart for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. We use FedEx for our international shipments.

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

We offer worldwide shipping for our customers.

Yes, we do have Cash on Delivery option.

At Simba Shoppers, we do accept payment through wallet or UPI.

We accept credit/debit cards, net banking, UPI transaction to make payment online.

What should I do if my payment fails?

Refunds are sent to Source accounts, If COD we send back to bank accounts

We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.

Once an order is canceled, the refund will be initiated and processed within 7-10 working days.

Yes, total order amount will be refunded as prices are inclusive of it. However we will be deducting the transaction fee charged by the bank.

It is very simple to Cancel the order, just goto My orders and select the product which you want to Cancel, clik on Cancel order button.

Please find our Return and Exchange Policy Here

We allow return only in case of defective/damaged product. We do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases. Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape, quality of the product and exchange is done within 7 days from receipt of product for another product of similar or higher value. Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice. No exchange is allowed for items which,when we receive, do not have proper folding, missing tags and damaged or not in saleable condition.